1. Information We Collect

When you use TREENO, we may collect information that you provide directly to us or that is generated through your interaction with the website.

• Name
• Email address
• Phone number
• Billing and shipping address
• Account information
• Order and transaction information
• Wishlist and product preferences
• Customer service communications
• Technical information such as browser, device, and IP data

2. How We Use Your Information

We use customer information to operate the website and provide our products and services.

• Process and deliver orders
• Manage customer accounts
• Provide login and account authentication
• Communicate about orders and deliveries
• Respond to customer support requests
• Process returns and refunds
• Prevent fraud and misuse
• Improve website functionality and customer experience
• Send marketing communications where permitted

3. Account Authentication

TREENO may use email-based authentication, verification codes, social login providers, or other secure authentication methods to allow customers to access their accounts.

Authentication information is used only for account access, security, and related service functions.

4. Payment Information

Payments may be processed by third-party payment service providers. Depending on the payment method selected, payment information may be provided directly to those providers rather than stored by TREENO.

Cash on Delivery orders may require your name, phone number, delivery address, and order details to complete delivery.

5. Sharing Information

We may share necessary information with trusted service providers when required to operate our business.

• Courier and delivery partners
• Payment service providers
• Website hosting and technology providers
• Email and authentication services
• Analytics or security providers
• Professional advisers where necessary

We do not sell customer personal information as a business activity.

6. Cookies

TREENO may use cookies or similar technologies to maintain shopping carts, login sessions, account preferences, website functionality, analytics, and other essential features.

Some cookies may be required for the website to function correctly.

7. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

No internet-based system can be guaranteed to be completely secure, so customers should also take reasonable precautions when accessing their accounts.

8. Data Retention

We may retain account, transaction, order, support, and related information for as long as reasonably required to provide services, maintain business records, resolve disputes, prevent fraud, or meet applicable legal and accounting requirements.

9. Your Choices

Depending on the circumstances and applicable requirements, customers may contact us to request access to, correction of, or deletion of certain personal information.

Some information may need to be retained for transaction, accounting, fraud prevention, or legal purposes.

10. Marketing Communications

If you subscribe to marketing communications, we may send product updates, promotions, offers, or other TREENO news.

You may unsubscribe from promotional email communications using the unsubscribe option provided in those messages where available.

11. Third-Party Links

Our website may contain links to third-party websites or services. TREENO is not responsible for the privacy practices or content of external websites.

12. Changes to This Policy

We may update this Privacy Policy when our business practices, services, technology, or legal requirements change.

The most recent version will be published on this page.