1. About These Terms

By accessing or using the TREENO website, creating an account, placing an order, or using any of our services, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the website or place an order.

2. Products and Information

We aim to provide accurate product names, descriptions, images, weights, prices, ingredients, availability, and other information. However, minor variations may occur in packaging, colour, appearance, or presentation.

Product images are provided for general reference. Actual products may vary slightly depending on packaging updates, production batches, suppliers, or availability.

3. Prices

All prices displayed on the website are shown in Bangladeshi Taka (BDT / ৳) unless otherwise stated.

Prices may change without prior notice. The price applicable to your purchase will normally be the price displayed when your order is placed.

4. Orders

Placing an order does not automatically guarantee acceptance. TREENO may cancel or refuse an order where necessary, including in cases of product unavailability, incorrect pricing, suspected fraud, delivery limitations, or incorrect customer information.

If an order that has already been paid for is cancelled by us, an applicable refund will be arranged using the available payment method or another agreed method.

5. Payments

Available payment methods may vary depending on your location, order value, and the payment services available at checkout.

Where Cash on Delivery is offered, payment is due when the order is delivered. Online payments may be processed through third-party payment providers.

6. Delivery

Delivery times are estimates and may vary because of location, weather, traffic, courier availability, public holidays, order volume, or other circumstances outside our reasonable control.

Customers are responsible for providing an accurate delivery address, phone number, and other information required to complete delivery.

7. Product Availability

All products are subject to availability. If a product becomes unavailable after an order has been placed, we may contact you to offer an alternative, adjust the order, or arrange a refund where appropriate.

8. Customer Accounts

You are responsible for ensuring that the information associated with your account is accurate and up to date.

You must not misuse another person’s account, attempt unauthorized access, or use the website for fraudulent or unlawful purposes.

9. Promotions and Discount Codes

Promotional codes, discounts, bundles, and special offers may have separate conditions, including expiry dates, minimum order values, product restrictions, or usage limits.

TREENO may withdraw or modify promotional offers where reasonably necessary.

10. Returns and Refunds

Returns, replacements, cancellations, and refunds are handled according to our Return & Refund Policy.

Certain food products may not be eligible for return after opening, use, or damage caused after delivery because of hygiene and product safety considerations.

11. Website Use

You may use this website only for lawful personal or commercial shopping purposes. You must not intentionally damage, interfere with, copy, exploit, reverse engineer, or misuse the website or its systems.

12. Intellectual Property

Unless otherwise stated, TREENO’s branding, logos, product presentation, website graphics, text, design, and original content are owned by or licensed to TREENO.

They may not be reproduced or commercially used without appropriate permission.

13. Limitation of Liability

To the extent permitted by applicable law, TREENO will not be responsible for indirect losses resulting from website interruption, third-party services, incorrect customer information, or circumstances outside our reasonable control.

Nothing in these terms is intended to exclude any rights or remedies that cannot legally be excluded.

14. Changes to These Terms

We may update these Terms & Conditions when our services, website, business practices, or legal requirements change.

The latest version will be published on this page with an updated date.