1. Eligible Return or Replacement Cases

You may contact us for assistance if your order arrives with an issue such as:

• An incorrect product was delivered
• A product is missing from the order
• The product or packaging was significantly damaged during delivery
• A sealed product appears defective or unsuitable when received
• The quantity delivered does not match your confirmed order

2. Reporting an Issue

Please inspect your order after delivery and contact TREENO as soon as reasonably possible if you identify a problem.

For damaged, incorrect, or missing items, we recommend contacting us within 3 days of delivery so that the issue can be reviewed quickly.

3. Information We May Request

To review a return, replacement, or refund request, we may ask for:

• Order number
• Customer name and contact information
• Name of the affected product
• Description of the issue
• Photos of the product and packaging where applicable

4. Food and Grocery Products

Because TREENO sells grocery and food-related products, opened or used products generally cannot be accepted for change-of-mind returns once their original seal or packaging has been opened.

This helps protect food safety, hygiene, and product integrity.

5. Items That May Not Be Eligible

A return or refund may not be approved where:

• The product has been consumed or substantially used
• The original packaging or seal was intentionally removed after delivery
• The product was damaged after delivery because of incorrect handling or storage
• The issue was caused by the customer ordering the wrong product
• There is insufficient information to verify the reported issue

6. Change-of-Mind Returns

Unopened, unused, eligible non-perishable products may be considered for return within 7 days of delivery, subject to product condition and approval.

Return delivery costs for change-of-mind returns may be the customer’s responsibility unless otherwise agreed.

7. Refunds

If a refund is approved, the refund method may depend on how the original payment was made and the payment options available to TREENO.

Processing times may vary depending on banks, payment providers, mobile financial services, or other third-party payment systems.

8. Replacement

Where appropriate, we may offer a replacement instead of a refund. Replacement depends on product availability and the circumstances of the original order.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Once an order has been packed, dispatched, or handed to the delivery partner, cancellation may no longer be possible.

10. How to Request Support

11. Policy Updates

TREENO may update this Return & Refund Policy to reflect changes in our products, delivery services, payment methods, or business operations.

The latest version will be available on this page.